On a recent engagement, the person moving into this new role was struggling with the fact that people weren’t doing what he was suggesting. He felt ignored or rejected and as a result questioned whether he should be in such a role. In watching how I coached, he was both confused and surprised by my approach.

What’s an Agile coach? Someone who says, “Don’t fall”?

In Lean thinking, waste is anything that does not contribute to creating customer value. When I was recently asked to temporarily step into the ScrumMaster role for my team, I was able to see the power of the impediment process to eliminate waste.